Shipping Policy
Learn about our comprehensive shipping policy for B2B orders, delivery zones, shipping methods, and processing times on Tradex UAE platform.
Shipping Policy Overview
At Tradex UAE, we are committed to providing reliable and efficient shipping services for all our B2B customers. Our shipping policy outlines delivery zones, processing times, shipping methods, and costs to ensure transparency and help you plan your orders effectively.
Shipping Zones & Coverage
Local UAE Shipping
• Dubai and surrounding areas
• Abu Dhabi and Al Ain
• Sharjah and Northern Emirates
• All major UAE cities and towns
Delivery: 1-2 business days
International Shipping
• GCC Countries (Saudi Arabia, Kuwait, Oman, Bahrain, Qatar)
• Middle East & North Africa
• Selected international destinations
Delivery: 3-7 business days
Available Shipping Methods
Standard Shipping
Reliable delivery service for regular orders with tracking included.
Delivery Time: 2-3 business days (UAE), 5-7 days (International)
Express Shipping
Fast delivery service for urgent orders with priority handling and tracking.
Delivery Time: 1-2 business days (UAE), 3-5 days (International)
Bulk/Freight Shipping
Specialized shipping for large wholesale orders with dedicated logistics support.
Delivery Time: 3-5 business days (varies by quantity and destination)
Order Processing Time
• Orders are processed within 1-2 business days after payment confirmation
• Custom or made-to-order items may require 3-7 business days for processing
• Orders placed on weekends or holidays will be processed on the next business day
• You will receive a confirmation email once your order has been shipped
Order Tracking
How to Track Your Order
1. Log in to your Tradex account and go to 'My Orders'
2. Click on the order you want to track
3. Use the provided tracking number on our courier partner's website
Tracking Updates
You'll receive SMS and email notifications for key delivery milestones including dispatch, in-transit, and delivery confirmation.
Special Shipping Requirements
• Fragile items require special packaging and handling (additional fees may apply)
• Hazardous materials have shipping restrictions and require special documentation
• Oversized or heavy items may require freight shipping and additional handling
• Temperature-sensitive products require cold chain logistics (where available)
Shipping Support
Need help with shipping questions or tracking your order? Our shipping support team is here to assist you:
Email: shipping@gotradex.ae
Phone: +971 52 117 6575
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GST)
Last Updated: December 2024